System Audit
Case of Second Party Audit
Background: On September 10, 2012, YONGANSHUN was asked by XX (customer name) to perform a second party audit to its domestic factory. YONGANSHUN performed a quality assurance system in accordance with Haier’s second party audit standard. The audit team successfully accomplished the audit of the first deal by making the budget beforehand, making innovation in the progress, and creating added value afterwards, with which the customer was much content. The XX (customer name) takes the report provided by YONGANSHUN as the basis of choosing the supplier, and has entrusted YONGANSHUN with subsequent second-party audit orders of all its suppliers in China. The following highlights are reflected in the audit process:
Making budget beforehand:
① Making quick communication. Making surveys of relevant departments of the auditee;
② Finding out problems. Find out the problems existing in the auditee;
③ Mastering the key point. Ascertain the main point and the key point of audit;
④ Asking suppliers to sign the statement of fairness and honesty and sign the letter of commitment of fairness and honesty personally.
Making innovation in the progress:
① Audit experts audits and instructs on site;
② Utilizing professional knowledge on the household appliance industry to find out problems and provide solutions;
③ Making a fair, honest and detailed audit report.
Creating added value afterwards:
① Perfecting audit progress;
② Follow-up of the closed loop of problem points;
③ Providing value-added service, e.g. the inspection and instruction on site.
Cases of Successful System Assistance
Background: In June, 2012, XX (factory name) moved from Wenzhou to Suzhou. YONGANSHUN was asked to help it perform ISO9001 audit and first system certification of ISO14001 at the same time and learn about Haier’s management experience.
Diagnosis
YONGANSHUN ascertained the requirements of XX (factory name) in detail and made an survey of it on site, knowing that as the company moved not long before, it hoped to seize the opportunity of relocation to strengthen 6S management and to go through ISO9001 audit and the first system certification of ISO14001, and to seize the opportunity of Haier’s second party audit to further improve the quality assurance system.
Solution
Based on the field survey result, experts from YONGANSHUN made an adequate communication with XX (factory name) to make the project budget:
① Organizing the study of Haier’s OEC management method and 6S management and helping in implementation;
② Experts tutor the ISO14001 system and organize the training of entire staff;
③ Making a combination of the ISO9001 system and the ISO14001 system to form a double-system document and operate;
④ YONGANSHUN calls for the experts from CQC to make certification of XX factory.
Improvement of quality assurance system
Through rectification of 3 months and the guidance of expert from YONGANSHUN, the site management took a brand-new look - the dirty, disorderly, and bad situation on the site has been totally changed; the double-system document has been in trial operation; the quality management system and the environmental management system have operated orderly, rather than disorderly before.
Success in certification
On December, 18, 2012, XX factory, with the consultation service from YONGANSHUN, has gone through the ISO14001 system certification and got certification certificate from CQC. The CQC experts thought that the quality assurance system of XX factory has been improved significantly and the factory has received more overseas orders afterwards.